Service Delivery Manager

Location: Farnborough, with travel as required to client premises

Working pattern: 3 days per week on site, 2 days remote

Salary: TBC depending on experience, plus Company Bonus and Benefits

Parico is a growing technology business with a history of delivering innovative and secure solutions to Public Sector customers across the United Kingdom. Our team are motivated individuals that help each other to do remarkable things every day. We face challenges together and we win together. At Parico, we deliver world-class solutions that transform the way that our clients use technology.

The Role:

Parico is seeking an experienced Service Delivery Manager who prospers against the challenge of working closely with a small business to solve complex and challenging problems across the Public Sector landscape.

We’re looking for a motivated individual that wants to experience the excitement and challenge of working in a fast-evolving business. Our ideal candidate thrives when being challenged and is enthusiastic about working in a fast-paced environment. If you are eager to work in a role with both strategic and operational importance and work with smart people to solve complex problems, then we are looking forward to hearing from you!

As the Service Delivery Manager, you will work closely with both new and existing strategic customers in close collaboration with Business Winning and Chief Technology Officers teams to ensure that we deliver quality-assured solutions both increasing our revenue as well as ensuring high customer satisfaction. You will be seen as an expert in delivery across a multitude of projects and services within both the Public and Private sectors.

Reporting into the Parico Leadership team, the Service Delivery Manager is responsible for managing all related Client Account, Commercial, Finance, Governance and Resourcing activities across the portfolio of Services and Projects.

You will work closely with cross-functional department leads, stakeholders, and the Parico Leadership team to build effective client relationships.

Responsibilities include:

• Operating as the lead point of contact for all matters specific to the service(s), overseeing service delivery to ensure it meets client requirements, expectations, and business objectives.
• Represents the Service function through participation in management meetings and steering committees.
• Identify opportunities for process improvement and develop and implement initiatives to enhance operational efficiency.
• Prepare monthly reports on account status for internal and client reporting, covering key Commercial, Finance & Resourcing updates, metrics, risks, issues, and escalations.
• Ensure the timely and successful delivery of our Service, Projects, and Programme in accordance with the agreed Contract and Work Package/Statement of Work deliverables.
• Ensure relevant delivery projects are well-organised and managed in a timely manner. Ensure all stakeholders, both internally and externally are regularly updated. 
• Work collaboratively with internal cross-function support teams to improve Back Office processes to ensure they support client delivery needs.
• Developing new business from existing Clients/Commercial Vehicles to maximise revenue and actively seeking new business opportunities.
• Influence and manage stakeholder relationships, to ensure projects get delivered to time, cost and scope. Maintain effective financial and project progress reporting, ensuring frequent revenue and cost tracking of customer requirements, with regular analysis as appropriate.
• Work closely with the Finance department to ensure all associate days worked, invoicing and client invoices all align

Our Ideal Candidate:

• We're looking for someone who has over five years of experience and is ready to take their career to the next level. You will have a track record in Account Management with a proactive, can-do attitude.
• You will have a goal-orientated mindset and outstanding organisational abilities and diary management skills.
• You are dynamic, proactive and driven individual, with strong interpersonal communication skills, with a high focus on attention to detail.
• The ability to multitask and prioritise an ever-changing workload.
• Excellent project management skills and proactive visibility over tasks and responsibilities.
• A Microsoft Office savvy person that thrives on producing quality artefacts and reports.
• A reliable and trustworthy individual that is a go-getter and can run without much hand-holding.
• Someone confident and resourceful that can find creative solutions to issues at hand.
• Hold a UK Driving Licence and able to achieve UK Security Clearance.

• Ability to hold a minimum of UK Security Clearance (SC).

What’s in it for you?

• A high-performance company culture and leadership team that are there to help you to progress your career quickly and thrive with endless opportunities.
• Kitted out with a full suite of tech goodies and any additional tech you may need with our work-from-home subsidy upon joining, so you can kit out your home office.
• Get the fuel you need to power through the workday with free snacks, drinks and a weekly catered lunch in the office.
• 25 days of paid holiday (plus 8 bank holidays).
• 10 days at full pay for Armed Forces Reservist training.
• Private health insurance provided through AXA PPP and mental health support through our Employee Assistance Program.
• Salary Sacrifice Electric Vehicle car scheme with Octopus Energy
• Discretionary company bonus
• Flexible Life Insurance, with a minimum of 2 x salary and rewards, provided by YuLife.
• Flexible working hours to support life admin as well as being able to work from home.
• Enhanced Private pension contributions, matched up to 5%
• We’re family friendly, with Parico company policies built to support you, in all stages of life.
• If you're relocating to join the team, we'll provide a contribution to help with your costs.

If you are interested in this exciting opportunity and meet the requirements, please submit your application today. At Parico, we believe a diverse workforce is a successful workforce. We actively work to empower balanced teams which represent ethnic minorities, people with disabilities, the LGBTQIA+ community, and all genders.

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